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In-Store FAQs


What is In-Store Cash Back?

In-Store Cash Back allows Rakuten members to earn Cash Back when shopping in person at participating local retail stores. Now you can earn online and in-store!


How do I earn In-Store Cash Back?

Earning Cash Back in store is simple! Just link one or more eligible American Express, Mastercard or Visa credit cards to your Rakuten account and add available In-Store Cash Back offers to your card(s). When you shop at participating local stores and pay with your eligible linked card, you’ll automatically earn Cash Back on qualifying purchases.


Do I need to upload a receipt when I make a purchase?

No, you don’t need to upload a receipt to earn Cash Back. Simply pay with the credit card that has your in-store offer. We do recommend that you keep your receipt in the rare event that you do not receive Cash Back as expected. We’ll need your receipt to verify your transaction.


How do I know my credit card information is secure?

Rakuten takes your privacy and security very seriously. Your credit card data is safely stored in a secure, encrypted environment that has been certified as compliant by the Payment Card Industry Security Standards Council (PCI). Visit PCI’s site to learn more about PCI compliance. For more information on how Rakuten handles your private information, please see Rakuten’s Privacy Policy and the In-Store Cash Back Terms & Conditions and Privacy Statement.


Do all purchases qualify for In-Store Cash Back?

Most in-store purchases at participating merchants are eligible for In-Store Cash Back. However, some stores may exclude certain products or categories from eligibility. For example, some merchants may not reward In-Store Cash Back for gift-card purchases or purchases within certain departments, such as pharmacy or automotive. Be sure to review any exclusions in the In-Store Cash Back offer details for each offer you add. Rakuten reserves the right to deduct Cash Back from your account if we determine that your purchase is for a product or category that is ineligible.


Can I earn In-Store Cash Back for online purchases or orders placed at stores using their online ordering system?

No. Rakuten In-Store Cash Back offers are valid only for purchases made in physical stores when you check out via a store register. You can still enjoy Cash Back for qualifying online purchases when you start your shopping trip at Rakuten.com.