Does Mytheresa have a text club?
If you want to be the first to hear about Mytheresa’s new deals and discounts, you should sign up for the company's text club. The brand regularly sends out information about sales and offers special coupon codes to the members of the text club.
To join the club, text NEWS to 33565. You’ll get automated texts with all the info you need about Mytheresa, as well as a coupon code for free shipping on your next order.
What kinds of delivery options are available at Mytheresa?
Shipping to the United States is via DHL or FedEx. DHL Express is $25 and should arrive within one to three business days. FedEx is also $25 and should arrive within one to two business days. Those are the only two shipping options available for customers in the United States. Sunglasses can be shipped only with DHL, but otherwise you can choose whichever you prefer.
Shipping is free in the United States on orders over $300. Mytheresa also works to be carbon-neutral, and it offers the option to donate €0.25 at checkout to help support a project maintaining carbon neutrality for other people’s orders.
Do I need to pay customs and duties on Mytheresa orders?
It depends on how large the order is. Deliveries under $800 to the United States are not subject to customs, duties and other taxes, but they may apply if your order exceeds $800. Local sales tax may also be charged on your order in certain states.
Contact customer service if you have any questions about how expensive customs and duties will be or you’re looking for information about handling fees in your state.
What should I do if there’s any damage to my item after I purchase it?
If any issues come up with your item after purchase, talk to the After-Sale Service team. They’ll do their best to ensure your item is returned to its best appearance, which may include repair, replacement or something else entirely.
The company’s guarantee includes repairing or replacing damaged metal parts, bag handles and straps, seams and zippers, and decorative detailing. It may not include repair for other issues. Always check the After-Sale Service page to see what issues are covered.
