When will I receive my booking confirmation?
For bookings with instant confirmation, you’ll receive your confirmation email within about five minutes. For bookings without instant confirmation, you’ll receive the email within 24 to 48 hours.
How do I activate an eSIM via the Klook app?
In the app, go to Account  and then Bookings . Tap “Activate,” and then follow the instructions.
How do I use KlookCash?
If you have at least 10 KlookCash, you can apply it in the Discounts section at checkout.
How do I cancel a booking?
It depends on the policy for your booking. Some activities don’t allow cancellations, while others allow only conditional cancellations. If your activity offers free cancellations, you can request a refund by tapping “Apply for refund” in the Bookings section of your profile.
Can I amend airport transfer details or add participants?
Yes, you can amend booking details either in the app or in the Bookings section of your profile on the website
