What warranty does my Shinola watch come with?
Metal quartz and automatic watches come with a lifetime limited warranty, while TR90 resin and ocean plastic models come with a three-year warranty.
Can I return or exchange my purchase?
You have 30 days to return unused items in their original packaging in-store or by mail. Orders of $125 or more come with a prepaid return label. Custom items, such as engraved or monogrammed timepieces, are not eligible for returns.
How long is the battery life?
Batteries typically last 18 to 24 months. Shinola offers free battery replacement for 18 months after purchase.
Is servicing available after purchase?
Yes, all products can be registered online for servicing, repairs and access to manuals via Shinola’s customer-care portal.
How does Shinola ensure product quality?
Shinola inspects every timepiece during production and backs them with their craftsmanship guarantee. It’s part of the brand’s ethos.