How can we help?

To get paid, make sure you:

1. Add your address. We use your mailing address to verify your identity (even if you’re getting paid via PayPal or American Express Membership Rewards® Points). On our website, you can add your address in Account Settings. If you’re using the App, go to Account then Choose How You Get Paid.

2. Earn at least $5.01. You need minimum confirmed earnings of $5.01 Cash Back before the next payment date to get paid. Cash Back must be confirmed by the store before the payment date to be included in your payment. If your Cash Back Balance is $5.00 or less, it will carry over to the next payment date.

Getting Paid

You’ll be paid for any confirmed Cash Back, bonuses and other rewards via the payment method you selected (check, PayPal or American Express Membership Rewards® points) every three months. Pending Cash Back will remain in your account until it becomes confirmed.

Rakuten Payment Dates:

• February 15
• May 15
• August 15
• November 15

How long does it take for pending Cash Back to be confirmed?

Once the store sends us your order details, your Cash Back will be pending. It will be added to your confirmed balance and included in your next payment, unless we receive new information from the store.

Online and in-store Cash Back is usually confirmed within 20 to 100 days after your purchase. Cash Back on dining will be confirmed within 20 to 25 days after you dine.

Travel Cash Back is typically confirmed within 45 to 120 days after completing your booking.

Bonuses usually depend on an order and will be confirmed at the same time as the Cash Back. Your refer-a-friend bonuses will be confirmed once your friend makes a purchase and their Cash Back is confirmed.

Remember, your Cash Back, bonuses and other rewards need to be confirmed by the payment date to be included.

Want to track your next Cash Back payment? Track My Big Fat Check

There are two ways to receive your Cash Back payments:

• Big Fat Check
• PayPal payment

Either method you choose is completely free. Payments are sent every three months on our payment schedule. 

Big Fat Check

If you opt for a Big Fat Check, you will receive a check issued to the name and address in your Account Settings (or “Choose How to Get Paid” in the App).

PayPal

Payments can be sent to the PayPal account of your choice. You’ll be asked for verification when you select this method or update your PayPal email address. For more information about PayPal verification, please visit PayPal.

If you choose to receive a PayPal payment, your payment will be issued to the account associated with the PayPal email address in your Account Settings (or “Choose How to Get Paid” in the App).

Track My Payment

Many banks offer a feature to deposit your Big Fat Check without going to the ATM or the branch. The feature can be found in most banking apps for mobile phones. Here are the steps you would need to follow:

1. Install your bank’s mobile app on your phone, if you haven’t already.
2. Find the mobile deposit feature.
3. Take a picture of the front and back of your check when prompted to do so in their app. You will need to detach the top part of the check and endorse it.

For more information about mobile deposit of your Big Fat Check, please see our blog post on this topic.

It’s important to us that you receive your payments. We realize that it is possible for checks to not make it to the right delivery address or to become somehow destroyed, and we’re here to help. If your Big Fat Check is ever missing, lost, destroyed or expired, we are happy to issue a replacement.

In addition, while our Big Fat Checks are valid for 90 days, we also have an additional 90-day grace period. So each of our checks is actually valid for 180 days (or 6 months) from the issue date.

Please Contact Member Services to tell us about your lost, missing, expired or damaged check.

As of June 2024, Cash Back for Change has been discontinued. Thanks to your generosity, we donated over $90,000 to partner nonprofits and helped make a difference in the lives of others.

Starting with the August 15, 2024 payment, your change will no longer automatically be donated and you will receive your full confirmed Cash Back balance.

You can support brands that give to important causes here.

Questions? Contact Us