Rakuten Logo Help Center

How can we help?

Getting Started with Rakuten

How Does Rakuten Work?

Earning Cash Back with Rakuten is simple.

  1. Start at Rakuten and choose a store. You can use our website, mobile app, or browser extension.
  2. Activate Cash Back to start shopping. Once you make an eligible purchase, we’ll add Cash Back to your account.
  3. Get paid! Add your address and get paid via check or PayPal.

That’s all you have to do.

Once a store confirms your purchase with us, we add Cash Back to your account and notify you via email or push notification. The time it takes for Cash Back to be confirmed depends on several factors, including the store, store policy, reporting schedule, exclusions and returns.

We’ll send your first payment as soon as 15 days after your first purchase. After that, we’ll send your Cash Back payment every three months. If there’s any Cash Back pending, we’ll carry it over to your next payment.

Remember, you can only earn Cash Back if you start shopping at Rakuten. If you make a purchase without going through Rakuten, we won't be able to reward you with Cash Back. You can always try our browser extension which will notify you about Cash Back deals when you’re on a website. It’ll even find coupons for you!

How does Rakuten make money?

We know, it seems too good to be true. Here’s the deal: Stores pay us for sending them shoppers. Then we split that money with you as Cash Back. Everyone wins!

All the Ways to Shop with Rakuten

Love to save? We’ve got you covered no matter how you shop.


Rakuten Mobile App

Stay up to date on the latest Cash Back deals with the Rakuten App for iOS and Android.

    • Earn 5% Cash Back at thousands of restaurants. Earn on your entire bill (tip included!), exclusively in the Rakuten App.
    • Get price drop and deal notifications. Enable notifications to stay in-the-know about extra Cash Back, price drops on items you left behind and more!
    • Easily earn In-Store Cash Back when you shop in person. Just link your card, add offers in the App, and pay with the same card.
    • Check on your Cash Back. The Rakuten App is the easiest way to check the status of your purchases and payments when you’re on the go.

Visit the App Store or Google Play store and search for Rakuten to download the App today!


Rakuten Browser Extension

The Rakuten extension is a free browser extension that automatically finds Cash Back, coupons and deals at over 3,700 stores with just one click. It’s available on desktop for Chrome, Edge, Firefox and Safari.

The mobile extension is available on Safari for iOS devices.

Why use the Rakuten extension?

    • Get Cash Back alerts as you shop. Just shop like normal and we’ll let you know when to activate Cash Back. No need to visit Rakuten.com first!
    • Automatically apply coupons. We’ll apply the best coupons for the most savings.
    • See lower prices. If there’s a better deal, you’ll get an alert as you shop.


Rakuten.com

Shopping through our site is easy. Start at Rakuten.com on your computer or mobile browser. Choose the store you want to shop to activate Cash Back. We’ll take you to their site so you can shop. Once you make an eligible purchase, we’ll add Cash Back to your account.

Happy shopping!

How to Join Rakuten

Joining Rakuten is simple and free. Once you sign up, you can start shopping and earning Cash Back on qualifying purchases.

Creating a Rakuten account

Create a secure account with an email and password. You can also join using your Facebook, Google or Apple account.

Friend referrals

Love Rakuten? Spread the word of Cash Back with friends and we’ll give a bonus to you and a bonus to them!

If you were referred by a friend, there are two ways to make sure everyone gets their bonus:

  • Use the link that was sent to you by your friend. It’s the easiest way!
  • When prompted to join, select “Did someone refer you?” at the bottom of the form and enter your friend’s email. Your friend’s email must be the one they use for their Rakuten account.

How Rakuten Bonus Offers Work

Rakuten offers bonuses, including:

    • Boost bonuses
    • Refer-A-Friend bonuses, received after your referral makes a qualifying purchase
    • Bonus offers for making a qualifying purchase with select stores and services
    • And more!

How can I redeem bonus offers?

Each bonus offer has its own details, terms and exclusions. Be sure to check bonus terms to understand what you have to do to earn your bonus.

Where can I find my earned bonuses?

Any bonus earned will be listed in your Cash Back Activity.

Read up on these articles to learn more about our bonuses:

Boost Bonus Terms

Refer-A-Friend Program FAQ

Boost Bonus FAQ

What’s a Cash Back boost?

A Cash Back boost is a special bonus that offers more Cash Back on top of the normal Cash Back rate.

How does the boost work?

If the normal Cash Back rate is 5% and we offer you a 5% boost, you’ll get 10% Cash Back on your purchase until you hit the boost cap.

How does the boost cap work?

There’s a limit on how much you can earn with a boost. Be sure to check the reward details and terms to find out the boost cap.

Do the Cash Back rates I see include the boost?

Yes, when a boost is unlocked, any rate you see on Rakuten will include the normal Cash Back + the boost rate.

Can any purchase use a boost?

Like all our deals, certain stores, items and categories may be excluded from earning Cash Back. Be sure to check the reward details and terms of your boost to understand the boost exclusions and cap.

Do boosts expire?

Yes, each boost has a certain timeframe in which you can use it. Be sure to check the reward details and terms to know how long you have to use your boost.

Help Topics
Getting Started with Rakuten
Online Cash Back
Download Our App
  • Rakuten Mobile Apps
  • Available for iOS and Android

Advertising Disclosure
© 2024 Ebates Performance Marketing Inc., d/b/a Rakuten Rewards
Rakuten Viki