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Once you begin your Rakuten+ membership, you will have access to your benefits for one full year. Your membership will automatically renew on the date you joined Rakuten+. You can cancel your membership up to 3 days before your renewal date.

If you decide to cancel your membership before your renewal date, you will continue to have Rakuten+ benefits until your renewal date. Once your renewal date occurs, you will no longer have access to your Rakuten+ membership. If you do cancel before your renewal date, you can always turn auto-renewal back on by following the steps below.

What are the benefits of Rakuten+?

Rakuten+ offers at least 10% Cash back at select premium stores whenever you shop on Rakuten.com, in app, or with our extension. Cash Back rates can increase throughout the year, especially during exclusive Rakuten+ events.

Which stores are eligible for Rakuten+?

Rakuten+ is a growing membership program, with partnerships at premium fashion, beauty, and accessories stores. Here’s a list of stores currently part of the program, with more joining every day.

Bloomingdale’s, Neiman Marcus, Bergdorf Goodman, Moda Operandi, Italist, Kate Spade New York, 3.1 Philip Lim, A.L.C., Alice + Olivia, Brochu Walker, Eric Javits, Farm Rio, Frances Valentine, Frank & Eileen, Gilt, Giglio.com, Indochino, Mackage, Maje, Mansur Gavriel, Michael Kors, Merlette, Moschino, Proenza Schouler, Rag & Bone, Ramy Brook, Reiss Online, Sandro, Showroom, Stuart Weitzman, Stuart Weitzman Outlet, TESSABIT, Vestiare Collective, Vince.

Please note the following stores are not guaranteed to be on Rakuten+ after March 17, 2025: Bloomingdale’s, Brochu Walker, Indochino, Italist, Kate Spade New York, Mansur Gavriel, Moda Operandi, Rag & Bone, REISS, Showroom, Stuart Weitzman, and Stuart Weitzman Outlet.

Are there any exclusions?

Stores may have exclusions when shopping with Cash Back. Sometimes Cash Back is excluded from purchases made with gift cards or using a coupon code not provided by Rakuten. You can always find exclusions by using the See all Terms & Exclusions link on the Cash Back activation page. (That’s the page we show you before bringing you to a store’s website.)

Currently, the following stores have brand and category exclusions:

• Michael Kors: Cash Back is not available on the Michael Kors Collection
• Moda Operandi: Cash Back is not available on Miu Miu, Prada, and Valentino
• Neiman Marcus: Cash Back is not available on Balenciaga and jewelry
• Proenza Schouler: Cash Back is not available on fragrances
• Stuart Weitzman: Cash Back is not available on Disney and sale items

Make sure to check the exclusion list before finalizing your purchase for the most up to date exclusions.

How do I make purchases with my Rakuten+ membership?

Once you join Rakuten+ you’ll be able shop like you usually do with Rakuten, whether that’s app, Rakuten.com or the extension. Your exclusive Rakuten+ Cash Back rates will be automatically unlocked, so all you have to do is shop! Download the iOS app to get the full Rakuten+ experience.

Can I only get 10% Cash Back on fashion at Rakuten+ stores?

No, you can shop any category at the store and get 10% Cash Back on your items, pending exclusions. Sometimes Cash Back is excluded from purchases made with gift cards or using a coupon code not provided by Rakuten. Make sure to check the exclusion list before finalizing your purchase.

How do I redeem my $50 bonus?

Spend $250 on qualifying purchases at any Rakuten+ store within 90 days of signing up and we’ll add $50 bonus to your account. Make a purchase at one or multiple Rakuten+ stores, as long as you spend $250 in total and your purchases qualify for Cash Back. As soon as you earn your bonus, we’ll let you know when it’s added to your account.

Why was I invited to this program?

Rakuten+ is an exclusive program with a focus on premium fashion. Since you made purchases that could benefit from our membership perks, we invited you!

How is Rakuten+ different than Rakuten?

While Rakuten's Cash Back rates can change daily, Rakuten+ will always earn you at least 10% Cash Back at select premium stores. You never have to wait for higher Cash Back rates to enjoy great deals. This means year-round savings on fashion, beauty, accessories and more!

What if I made a Rakuten+ purchase, but don’t see it reflected in my account?

If you made a purchase with your Rakuten+ membership, you should receive an email confirming your purchase. You can also check your account to view your recent Cash Back activity. Both the email and update in your account may take a few days to show up. If you still have a missing purchase, you can always reach out to Member Services or fill out our Missing Cash Back form.

When will my membership renew?

Your membership is set to auto-renewal on the date you joined Rakuten+. You can opt out of auto-renewal by going to your Account on Rakuten.com or in the iOS app. Find Manage Rakuten+ Membership and select Cancel plan. Don’t worry, you’ll continue to enjoy Rakuten+ benefits for the entirety of the year; however once you hit your renewal date, your plan with discontinue. For more information on cancelling or auto-renewing your membership, see our article Cancelling your Rakuten+ Membership.

Can I cancel my Rakuten+ membership?

Annual memberships are valid for the entire year. No refunds of prior payments or credits will be issued for partial use when cancelling mid-billing cycle. You can cancel your membership up to 3 days before your renewal date. Once cancelled, you will have access to your Rakuten+ benefits until your renewal date occurs. For more information, see our article Cancelling your Rakuten+ Membership.

If you’re ever unhappy with your membership, please reach out to Member Services for assistance.