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Updated: October 9, 2024

1. Collection of Information
2. Use of Information We Collect
3. Disclosure of Information
4. Your Choices
5. Your Privacy Rights
6. Other Notices
7. Changes to This Privacy Policy
8. Contact Us

This Privacy Policy describes how Ebates Performance Marketing, Inc. dba Rakuten Rewards ("we," "us," "our," "Rakuten") collect, use, disclose, and protect information in connection with the Rakuten websites, mobile websites, mobile applications, browser extensions, in-person events and experiences, including third party platform promotions sponsored by Rakuten that specifically refer or link to this Privacy Policy ("Services"). Rakuten is part of the Rakuten Group, which includes the affiliates and subsidiaries of our parent company, Rakuten Group, Inc., based in Tokyo, Japan.

1. Collection of Information

Sources of Collection

We collect, process, and use information about you when you:

• Register for our Services
• Interact with our Services
• Install and/or access our Services through our application(s), including our mobile application and browser extension
• Connect to our Services through third parties, including social media accounts, email accounts, and business partners (described in Section 3 below)
• Contact us for support
• Enter a sweepstakes, contest, or promotion, or respond to a survey or poll

We collect certain information when you submit or provide it to us directly. When you have installed our mobile application or browser extension or enabled our mobile browser extensions, or when you interact with our Services online, we also automatically collect information about you and your use of the Services through the use of log processes, cookies, location-identifying technologies, and other tracking technologies. Certain information is collected about you from third parties, including when you connect through a third-party service or business partner site or when information is shared by merchants and business partners with whom you’ve also interacted.

Types of Information We May Collect

The types of information we collect about you may include personal information of the following types:

• Identifiers that you provide us directly, such as your first and last name, postal address, email address, tax information (for sweepstakes, contest, and promotion winners), and/or phone number
• Identifiers collected through your use of the Services, such as unique online or device identifiers, IP address, device or session IDs and information regarding your system configuration (operating system and version), network, and connected hardware (e.g., computer or mobile device and carrier) and software applications (e.g., other applications installed on your mobile device)
• Customer Record Information, such as payment account name, payment account number, payment card expiration date and billing address
• Protected Classification Characteristics, such as your gender, age, household income, marital status, or your inclusion in any other classification protected under California law, only to the extent you provide this information to us as demographic information in a survey response that is identifiable to you
• Commercial Information about you, such as records of products, product types, merchants, merchant types, goods or services purchased, obtained, or considered by you, including products, merchants and coupons you searched for, viewed or clicked, items added to cart and abandoned, shopping trips initiated, merchant sites visited from our Services, transaction history related to our Services, purchase confirmation data, accrued cash-back, American Express Member points, and other loyalty currency
• Internet and other Network Activity, such as your browsing and search history and your interactions with our sites and Services, including:
• Products, coupons, offers, or merchants you search, click, favorite, and/or view, including clicks you make on the merchant sites you visit within our mobile app;
• URL’s of the pages you visit, including those tracked by our browser extensions and mobile application;
• Date and time stamps associated with such browsing, searches, and clicks;
• Click stream data, meaning the page by page clicks that you make as you navigate through our Services, including the web page visited before you came to our website;
• Locale preferences for your use of the Services Sensory-related information, such as audio recordings of your voice to the extent you call our member services representatives, as permitted under applicable law;
• Member account credentials, including username and password; and
• Inferences drawn about you and your likely preferences, characteristics, behavior, and attitudes from any information we collect about you, except "sensitive" information.

In some jurisdictions, certain types of information we collect may be considered “sensitive” personal information including:

• Demographic information, such as your gender, age, household income, or marital status, only to the extent you provide this information to us as demographic information in a survey response that is identifiable to you, and
• Precise geo-location data, to the extent you have configured your device to disclose such information to us.

Note that we only use this sensitive information to provide the Services to you and we do not collect, use or disclose this sensitive information for the purpose of inferring characteristics about you. We do not “sell” or “share” sensitive personal information or use sensitive data for “targeted advertising” as those terms are defined in U.S. state privacy laws.

2. Use of Information We Collect

We use information we collect about you for the following business and commercial purposes:

To Provide Our Services and Manage Your Account, including to:

• Process your registration with our Services, including verifying whether your email address is active and valid and enrolling you into our programs
• Manage your account and interaction preferences, including tracking your favorite stores, merchants, and preferred locales and your transaction history
• To determine your eligibility for certain features and Programs offered by Rakuten
• To process payments for Programs and Services that require them
• Deliver you rewards or payments and identify opportunities for rewards and/or offers
• Send you technical notices, updates, security alerts and administrative messages
• Provide you member services and support regarding your account and reply to your questions, comments, and requests

To Personalize and Improve Our Services

We may use information we collect about you to create a profile of your preferences to personalize and tailor Services content so that it is more likely to be of interest to you. For example, we may use your most frequently visited stores or shopping history to display offers for similar stores in relevant parts of the Services or to present special offers that may interest you via our Services, including in-store.

We may also use information we collect about you to identify usage trends and perform statistical analyses to improve our Services, websites, applications, marketing efforts, and the products and services of our business partners we recommend or offer, in order to provide a better service to you in the future.

To Provide You Marketing Information

Rakuten may use information we collect about you to provide you more personalized offers, special offers, discounts, and/or more relevant offers from our participating merchants via email and other direct communications, and through digital advertising. We may use your information to directly send you email newsletters, rewards offers, discounts, promotion codes, events and general information about the Services. You can manage these direct marketing communications as provided in Section 4 (Your Choices) below. We may also use your information to advertise to you online, including targeting advertising to you on other websites. You can opt-out of use of your personal information for targeted online advertising as provided in Section 4 (Your Choices) and Section 5 (Your Rights).

To Protect You, Others, and our Business

We may use collected information to assess risk and to investigate and limit fraud, spam, and other malicious online activities in our Services, and to improve our security measures. We may also use collected information to assert our legal rights or to defend our legal rights against third parties.

To Comply With Applicable Laws

We may use information we collect about you to enable us to comply with applicable laws, rules, regulations, and judicial authorities in each geographical region in which we operate.

To Administer Contests, Sweepstakes, Surveys, Polls, and Promotions

From time to time, Rakuten may invite you to enter various contests, sweepstakes, surveys, polls, and promotions both online and in-person. If you choose to participate in a contest or promotion, your personal information may be used to administer the contest or promotion, such as to determine your eligibility or to award a prize. If you choose to participate in a survey or poll, the feedback you submit will be aggregated and deidentified to provide us insight on business and shopping trends. We maintain this information in a deidentified manner and do not attempt to re-identify it.

To Administer Referral Programs

We may offer features that allow you to inform another individual about our Services. If you choose to use our referral features, we will ask for your referral’s email address to send them an electronic communication inviting them to join our Services. We will store this information for the sole purpose of sending this email and tracking the success of our referral program. If you choose to participate in our referral programs, you represent and warrant that you have a personal relationship with your referral and that you are authorized to share their information with Rakuten for the purpose of Rakuten sending a communication to invite them to join the Services. If you believe that one of your contacts has provided us with your personal information through our referral service and you would like to request that it be removed from our database, please contact our member services at https://www.rakuten.com/help/other-questions.

3. Disclosure of Information

We may disclose the below-specified categories of information for our business or commercial purposes, including the following:

Disclosure to Our Service Providers

We may disclose all categories of your collected personal information as necessary with our third-party service providers (which may include Rakuten affiliates) who perform various business operations, solely for our benefit or on our behalf, under our instructions and in compliance with appropriate contractual, technical and organizational security measures to protect your data from unauthorized use, retention, or disclosure. For example, we may partner with other companies to provide you member support services, authentication services, prevent fraud on our Services, process payments, administer our promotions, referral programs, sweepstakes, and surveys, perform analytics, maintain the accuracy of our databases, deliver direct marketing and communications, limit delivery of repetitive or unnecessary marketing or communications, process payments, facilitate your product purchases, and administer your rewards or payments.

Disclosure to Our Business Partners

We work with various types of third-party business partners to offer you our Cash Back shopping Services. We may disclose the following types of information with the following types of Business Partners:

Affiliate Partners

When you click on a link to a merchant site presented on our Services to start your Cash Back shopping, you evidence your intent to interact with that business through our Services, and thereby are directing us to disclose certain information about you (including the link you clicked in our Services and a unique ID assigned to track that your shopping originated from our Services) to an affiliate network to properly account for your purchases with a merchant. For a small number of merchants that do not utilize an affiliate network, this information is provided directly to the merchant. The Affiliate Partner will collect Internet and Network Activity information about your use of our Services in relation to the merchant site, products, or offers. Our Affiliate Partners collect this information to track the shopping trip, but some of them may also use this information to measure performance, contribute it to their own user profiles and/or combine it with information they collect elsewhere, which they may make available for use by their other business clients. In such cases, our disclosure to certain of these Affiliate Partners could be considered a “sale” or “sharing” of your personal information as those terms are defined under applicable U.S. state privacy laws, and the opt-out we offer to consumers in Section 5, below, would signal these Affiliate Partners to not collect or use your information from our Services except as necessary to validate and provide your Cash Back.

In addition, to the limited extent that we target direct marketing to you or personalize the offers you see in our Services based on the profile data we compile from your behavior tracked via our Services, for the direct benefit of a particular merchant, this marketing or personalization may also be considered “selling”, “sharing”, or processing for the purposes of “targeted advertising” of your personal information. In this circumstance, the opt-out we provide in Section 5, below, would cover this type of targeted marketing and personalization. We may use information we collect about you in combination with information about you from current and prospective merchant partners to test and analyze how our Services help merchants and business partners. The information we disclose to and receive from a merchant or business partner to effectuate this analysis may include online shopping identifiers (such as shopping ID’s, order ID’s), a hashed email address, and Commercial Information (such as whether a purchase was made and the corresponding order value). We may use the results from these tests in an aggregated and deidentified manner to improve our Services and to market our Services to merchants and business clients. You may opt out of our disclosure of your information to these certain third parties for this purpose in accordance with Section 5, below.

Referral Marketing Partners

In order to expand your options to sign up for our Services and start your Cash Back shopping from third-party sites where you learn about our Services, we contract with certain referral marketing business partners to enable that functionality, which may require that we disclose certain data about you to them. For example, if you are referred to our Services from a business partner’s websites, we may provide that partner with information about your sign up to validate the referral and activate your Services account access from the partner’s site. In addition, we may disclose information about whether you have made a purchase with us recently and whether you have installed our mobile app or browser extension so that the partner can personalize their email and site content to you. This information disclosure about your behavior in our Services may be considered “selling”, “sharing”, or processing for “targeted advertising” under applicable U.S. state privacy laws, so we provide an opt-out opportunity in Section 5, below.

If you signed up for cash back through our sister company, ShopStyle, Inc. (“ShopStyle”), we may provide ShopStyle with certain transaction and account information so that you can view your rewards summary on www.shopstyle.com and receive service messaging from ShopStyle on completing your Rakuten account set up. We may also place a cookie on your device so that you can continue your cash back shopping through www.shopstyle.com without having to sign in to our Services each time. For more information on how ShopStyle processes personal information, please visit www.shopstyle.com/privacy.

Financial Partners

For the purposes of providing you additional redemption options for your Cash Back and to market our co-branded credit cards to you, we may disclose your collected information, including Identifiers, to financial business partners, which may include Rakuten Group Companies. If you select loyalty points or other alternative methods of receiving your Cash Back, you are directing us to disclose your personal information, as necessary, to the relevant financial partner to facilitate that transaction. If you indicate that you would like to receive information about our co-branded credit cards from our financial partner(s), you are also directing us to disclose your information to such parties to enable them to provide that information.

We may also disclose personal information about you to our financial partners in order to facilitate their marketing purposes and in some instances for the financial partner to directly send marketing to you. This could be considered “selling”, “sharing”, or processing for “targeted advertising” under applicable U.S. state privacy laws, and you may opt-out of this disclosure for partner marketing in Section 5, below.

Disclosure to Digital Advertising Providers

To provide us with targeted advertising and marketing services, we partner with certain third parties that automatically collect Internet and Network Activity information about your use of the Services, such as your browsing history, IP address, pages viewed, and links clicked, so that they can use this information to serve you ads for our Services on other sites you visit. Some of these third parties may also use this collected information to draw inferences about you for their own purposes or separately collect personal information about your online activities over time and across different websites (in addition to our Services) to help predict your preferences and to display (and enable other third parties to display) ads to you that are more likely to be of interest to you. You have the right to opt out of our sharing of your information with certain third parties for the purposes of cross-context behavioral or targeted advertising. To exercise this right, you can opt-out via the instructions in Section 5, below. Note that this Privacy Policy covers only our use of data and does not include further use of data by third parties. If you wish to opt out of interest-based advertising in general, please visit http://www.aboutads.info/choices/.

Disclosure to Other Rakuten Group Companies

We work closely with our affiliated businesses and companies within the Rakuten Group and disclose your personal information for our internal business administration. Some of our Service Providers and Business Partners to whom we disclose personal information, as described above, may include other Rakuten Group Companies. We may also disclose information in the categories of Identifiers (email address), Commercial Information (product metrics), and Internet and other Network Activity to our affiliates within the Rakuten Group for those corporate affiliates to analyze and monitor usage and trends to improve their services and websites and for strategic planning purposes at the Rakuten Group level. Our opt-out and delete request functionality will serve to remove you from these disclosures.

Disclosure for Legal Purposes

We may disclose the information we collect, including personal information, to the extent permitted by applicable law, (i) in response to subpoenas or other legal processes or if, in our good faith opinion such disclosure is required or permitted by law without a specific disclosure; (ii) at the request of governmental authorities conducting an investigation; (iii) to enforce our terms and conditions or other policies applicable to our Services; and (iv) to protect the rights, property, life, health, security and safety of Rakuten or any third party.

In Relation to Business Asset Transfers

We may disclose the information we collect, including personal information, to any third party in connection with, or during confidential negotiations of, any proposed or actual merger, purchase, sale (including a liquidation, realization, foreclosure or repossession) or any other type of acquisition of all or any portion of Rakuten assets, conveyance or transfer of all or a portion of our business to another company. In such event, the acquiring company would be contractually required to use your collected information in accordance with this Privacy Policy and applicable law or to provide prior notice to you of any new or materially changed practices.

In addition to the above listed disclosures, we may also disclose aggregated or de-identified information that cannot reasonably be used by recipients to identify you.

4. Your Choices

Updating Account Information

We encourage you to maintain the accuracy of the information you submit to us. You may provide account updates by logging into your Service account and updating your information in the Settings.

Communications Preferences

Email Marketing

We may send you periodic electronic communications and direct mailings when you sign up for an account. You can opt out of receiving promotional communications from us at any time by following the instructions provided in those communications to unsubscribe or stop them, modifying the settings of your account, or contacting us through the Services. Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails and other types of communications, as permitted by law, such as service emails relating to our ongoing business relationship. Service emails contain service-related announcements that affect your account, such as product order confirmations, reward or payment updates, and responses to your comments and feedback submitted to us.

Mobile Application Notifications

When using our mobile application, your preferences for receiving push notifications and other mobile alerts can be configured in the settings of your mobile device.

SMS Messaging

If you elect to provide us a mobile number and consent to receive certain messaging, we may use SMS messaging to contact you when you make account updates, to provide you updates on your customer support tickets, and for account recovery purposes. You may opt out of such messages by removing your mobile number in your account preferences or replying STOP to any incoming messages.

Data Collection and Sharing Preferences

You may in some cases have the option to decline to provide us with certain information; however, your choice may impact your use of certain features or services for which that information is a necessary component.

Mobile App/Browser Extension

You can prospectively stop all collection of information by our mobile application and/or browser extension by uninstalling our mobile application and/or browser extension. Because the browser extension and mobile application permit data about your online behavior on that device or browser to be collected when installed, even without interaction, they must be uninstalled to withdraw your consent to this data collection. In some instances, you can opt out of certain data collection by updating your Settings within the browser extension or your mobile device settings.

5. Your Privacy Rights

You have certain rights in relation to your personal information under applicable laws, subject to certain exceptions.

Right to Know and Access

You have the right to request to know the personal information specific to you that we collected, used, disclosed for a business purpose, and sold or shared for the purposes of cross-context or targeted advertising, including the purposes of use, categories of sources from which we acquired your information and the categories of, or in some cases a list of specific third parties to whom we disclosed personal information. You also have the right to request to access (receive a copy of) the specific pieces of personal information we have collected about you (note that we will not provide any sensitive personal information we may hold in response to this type of request).

Right to Request Deletion

You have the right to request that we delete any personal information we collected from you or maintain about you, subject to certain exceptions. We will delete your personal information upon such request, except to the extent we determine that we need the information for a business purpose and have a legal right to maintain it, in which case we will inform you of that legal exception.

Right to Correct

You have the right to request that the Rakuten correct any inaccurate or incomplete personal information we have collected from you or maintain about you, subject to certain exceptions. You have the ability to correct information provided by you in your account Settings located at https://www.rakuten.com/my-account.htm once you log in to your account.

Right to Opt-out of Sale or Sharing of Your Personal Information/Personal Data Opt-Out

As described in Section 3 of this Privacy Policy, certain disclosures of information to our merchant partners, third parties or affiliates in order to provide you rewards and benefits and for our targeted marketing purposes may be considered “selling”, “sharing”, or processing for the purpose of “targeted advertising” under applicable U.S. state privacy laws. If you would like to opt-out of having your personal information used or disclosed in this way, please click the following link if you are not a member: DO NOT SELL OR SHARE MY PERSONAL INFORMATION / PERSONAL DATA OPT-OUT. If you are a member please log in to your account and visit our Privacy Preference Center, located at https://www.rakuten.com/privacy-preferences.htm to exercise your data privacy rights. Please note that to the extent you opt-out of certain disclosures we may be unable to offer you some of our services which require such disclosures. If you have further questions, you can contact us using the information listed in the “Contact Us” section, below.

We recognize valid opt-out preference signals sent from browsers or devices, including the Global Privacy Control. When we receive such signals that do not conflict with your existing privacy preferences, we will automatically exercise opt-out rights that may be available to you under certain U.S. state privacy laws, such as the rights to opt out of sale, sharing, and processing your personal information for targeted advertising, for your browser, device or account, as applicable. To send an opt-out signal via the Global Privacy Control please follow the instructions for your device or browser located here: https://globalprivacycontrol.org.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your rights. Unless otherwise permitted by applicable law, we will not do any of the following because you request to know, access, correct, or delete your information or opt out of its sale or sharing:

• deny you goods or services
• charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
• provide you a different level or quality of goods or services, or
• suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services

How To Exercise Rights to Know, Access, Correct, and Request Deletion

To assert your privacy rights please go to our Privacy Center at https://www.rakuten.com/privacy-preferences.htm. To verify your identity, we will ask you to first login to your account in order to reach the Privacy Center, and then to obtain a verification code from the email address associated with your account. If we cannot verify your identity from the information we have on file, we may request additional information from you, which we will only use to verify your identity, and for security or fraud-prevention purposes. To obtain a list of third parties to whom we disclosed any personal data, please contact https://www.rakuten.com/help/other-questions. Please note that we are not required to respond more than twice per calendar year to requests to know/access your personal information.

Right to Appeal

You may have the right to appeal our decision regarding your privacy rights request, depending on your state of residence. You may submit an appeal request by contacting us at https://www.rakuten.com/help/other-questions and selecting “Data Privacy” under the dropdown menu. We will respond according to the law applicable in your location.

Agents

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. For any agent making a request on your behalf, we may require you to prove that you authorized this agent to submit a request on your behalf, and we may require you to independently verify your identity or log in to your account to provide the access code.

6. Other Notices

Shine the Light

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes.

Notice regarding information of minors

This site and any related services are intended for adults 18 years of age or over, and we do not knowingly collect or sell or share personal information of consumers under 16 years of age without affirmative authorization or without verifiable opt-in consent from a parent for those under age 13.

Retention of Data

We may retain information about you for as long as it is necessary to fulfill the purposes described in Section 2. Some of your information may be retained in our systems even after you request your information to be deleted if an exception applies, or in order to comply with our obligations under applicable law, collect fees owed, resolve disputes, enforce our legal rights, undertake any investigations necessitated by the foregoing, or otherwise use internally in a lawful manner that is reasonably aligned with your reasonable expectations or compatible with the context in which the information was provided.

Information Security

We have implemented technical and organizational measures to provide a level of security appropriate to the risk to the personal information that we process. These measures are aimed at preserving the ongoing integrity and protecting the confidentiality of personal information. We evaluate these measures on a regular basis to confirm that they continue to maintain and apply an appropriate level of security.

7. Changes to This Privacy Policy

This Privacy Policy is current as of the effective date set forth below. We reserve the right to change this Privacy Policy from time to time consistent with applicable privacy laws and principles and our practices in relation to personal information. If we make changes to this Privacy Policy, we will notify you by revising the date on this Privacy Policy. In the event of a material change, we will provide you with additional notice (such as adding a statement to the homepages of our Services or sending you an email notification).

8. Contact Us

If you have any questions regarding this Privacy Policy, please feel free to contact us at https://www.rakuten.com/help/other-questions or by mail at 800 Concar Drive, Suite 175, San Mateo, CA 94402, Attn: Rakuten Rewards Legal.

Updated: August 14, 2024

Offer may be modified or cancelled anytime. Only new members are eligible. Not combinable with other offers including the Referral Sign Up Bonus. One Welcome Bonus per eligible new member. Qualify for the Welcome Bonus when you sign up to become a new member where the Welcome Bonus was offered, and make Qualifying Purchase(s) totaling at least $30 within 90 days of signing up. A "Qualifying Purchase" means a purchase that earns Cash Back through Rakuten.com, the Rakuten App or the Rakuten browser extension. Welcome Bonus will be added to your next Cash Back payment.

How Do We Make Money?

Our business is based on a simple idea: When you follow our links to visit a store, that store pays us a commission on whatever you buy during your visit. We then share that commission with you, our members, as Cash Back.

In other words, retailers pay to partner with us because we send shoppers to their websites or brick-and-mortar stores. They may also pay us to help grow their brand. That means we might feature them on our website, in emails, etc. Because of these partnerships, members like you benefit by earning Cash Back and getting great offers.

To sum it up, we help retailers succeed and, at the same time, help our members save money.

What does it mean when Rakuten states that a cash back percentage "was" a certain amount?

Stores pay us a commission for sending our members to their websites, and we share it with you as cash back. When a store joins Rakuten, we set a cash back percentage for that store (a "base cash back percentage"). We work with our merchant partners to offer increased cash back from time to time to our members. An increased cash back percentage is often promoted alongside a "was %". The "was %" describes the "base cash back percentage," but does not necessarily or always reflect the most recent cash back percentage or the most common cash back percentage for a store. The cash back percentage for any store is not a fixed percentage and is subject to change.

We’re happy to answer any questions you have.

These terms (the “Refer-A-Friend Program Terms”) apply to the Rakuten Refer-A-Friend Program described on the Referral Site (“Refer-A-Friend Program”). Ebates Performance Marketing, Inc. dba Rakuten Rewards (“Company” or “We” or “Us” or “Our”) offers the Refer-A-Friend Program to Our members who are interested in qualifying for bonuses by referring friends and/or family to sign up and shop through www.rakuten.com. These Refer-A-Friend Program Terms govern the participation by members who refer (“Referrers”) and the Referees (as defined by the applicable bonus terms). Any capitalized term not defined herein shall have the meaning ascribed to it by the applicable incorporated terms.

1. General

This Refer-A-Friend Program is only open to members who reside and are located in the 50 United States, District of Columbia, or Canada. These Refer-A-Friend Program Terms are in addition to any agreements between you and Company, including Our Terms and Conditions and Privacy Policy, which you agreed to when you signed up for an account, are hereby incorporated by reference, and shall apply to your participation in the Refer-A-Friend Program.

2. Qualified Referrals

A “Qualified Referral” is a Referee who must:

1. Be a natural person (i.e., no businesses, legal entities or pets) residing in and located in the 50 United States, District of Columbia, or Canada;
2. Be a new member to www.rakuten.com;
3. Sign up to become a member using a Referrer’s custom referral link or other method supplied that allow for proper tracking of referrals;
4. Make purchase(s) that earn Cash Back through www.rakuten.com (each a “Qualifying Purchase”) within ninety (90) days from sign-up according to the applicable bonus terms made available to you on the Referral Site or otherwise;
5. Consent to and comply with the Terms and Conditions and Privacy Policy; and
6. Be the individual who pays for the Qualifying Purchase.

3. Refer-A-Friend Program Bonuses

3.1. Referral Bonus. Referrers may qualify for Referral Bonus(es) according to the Referral Bonus Terms available on the Referral Site. The Referral Bonus Terms, which may change from time to time, are incorporated herein by reference.

3.2. Referral Sign Up Bonus. Referees may qualify for a Referral Sign Up Bonus according to the Referral Sign Up Bonus Terms available on the Referral Site. One Referral Sign up Bonus per eligible new member. The Referral Sign Up Bonus Terms, which may change from time to time, are incorporated herein by reference.

4. Influencers

4.1. Qualification. If you, as a Referrer, obtain at least ten (10) Qualified Referrals in a single calendar quarter, you will be designated as an “Influencer” eligible for certain benefits described in Section 4.2.

4.2. Benefits. From time to time, We may give Influencers newsletters about Our upcoming promotions to help Influencers promote the Refer-A-Friend Program, or special offers to earn additional bonuses exclusive to Influencers (collectively, “Benefits”). These Benefits are non-transferrable and do not create any right or privilege that may be enforced against Us at any time.

5. Sponsored Influencers

“Sponsored Influencers” promote Our promotions and the Refer-A-Friend Program on their social platforms for cash or other rewards. If you are interested in becoming a Sponsored Influencer, you are invited to apply here. Whether you become a Sponsored Influencer is at Our sole discretion.

6. Representations

By participating in the Refer-A-Friend Program, (i) as a Referrer, you represent and warrant that you have a personal relationship with your Referee(s) or otherwise have the necessary consents to submit their information to the Refer-A-Friend Program; and (ii) as a Referrer or Referee, you will comply with all applicable Company policies and terms, and any and all applicable laws, rules and regulations in your participation in the Refer-A-Friend Program.

7. Restrictions

The following is a non-exhaustive list of activities that are not permitted and that will disqualify Referrers and Referees from earning Refer-A-Friend Program Bonuses through the Refer-a- Friend Program: (i) self-referral; (ii) making purchases on behalf of another or under a Rakuten account that is not yours; (iii) creating fake accounts, blogs, web pages, profiles, websites, links or messages; (iv) any bulk email distribution, submission or distribution to strangers, or any other promotion that would constitute or appear to constitute unsolicited commercial email or "spam"; For clarification, this prohibition shall not prohibit Sponsored Influencers from promoting the Refer-A-Friend Program to their followers who have not otherwise opted-out of receiving communications from such Sponsored Influencer. (v) posting your referral link on any page that is not owned and controlled by you, including, but not limited to, any merchant, Facebook, or forum page; (vi) bidding on any keywords containing “Ebates” or “Rakuten” or common misspellings thereof, including, but not limited to, Ebates.com and Rakuten.com; (vii) placement of Our logos or mention of Our trademarks or tradenames in any ad text, extensions or banner ads; (viii) paid advertising for the purpose of generating traffic directly to your referral link; (ix) misleading or attempting to mislead anyone in connection with the Refer-A-Friend Program, including, but not limited to, misrepresenting your relationship with us or posing as Our representative in an official capacity; (x) accessing the Refer-A-Friend Program other than with a commercial browser (such as Microsoft Edge, Mozilla Firefox or Google Chrome) or mobile applications developed and operated by us; and (xi) taking any action or making any content that is disparaging or defamatory to us. Multiple accounts created with the same name, address, email address or other identifying feature may be flagged as fraudulent referrals.

8. Reservation of Rights

We reserve the right to withhold, deny or cancel any Refer-A-Friend Program Bonuses and/or terminate your account if Company, in its sole discretion, deems any Refer-A-Friend Program Bonus as fraudulent, abusive, unethical, suspicious or otherwise inconsistent with these Refer-A-Friend Program Terms, the Terms and Conditions and Privacy Policy, or any other applicable law or regulation. Our decisions are final.

9. Termination and Interpretation

We reserve the right to suspend or terminate the Refer-A-Friend Program or to change these Refer-A-Friend Program Terms at any time and for any reason in Our sole discretion, with or without notice to you. All interpretations of these Refer-A-Friend Program Terms will be at Our sole discretion and Our decisions will be final.

Updated: [10/8/2024]

Please carefully read these Rakuten Browser Extension Terms before installing or using the Rakuten Browser Extension (referred to herein as our “Browser Extension”). These Rakuten Browser Extension Terms, together with the Rakuten.com Terms and Conditions and Privacy Policy, which are hereby incorporated by reference, form a legally binding agreement (collectively, the “Agreement”) that governs your use of the Browser Extension provided by Ebates Performance Marketing, Inc. dba Rakuten Rewards (“Rakuten,” “we,” or “us”).

1. Data Collection and Usage. When you are interacting with the Browser Extension, we will collect information about the coupons, deals, merchants, products, and offers you click on. In addition, the Browser Extension may alert you of a deal or offer available that you had previously selected but had not purchased at an Affiliate Store site. The Browser Extension may also collect information about your shopping behavior within your browser session for internal testing purposes. Information collected by the Browser Extension for these purposes will include date and time of use, browser type, browser version, device type, URLs of web pages visited, general information about the visited web page, product searches, product search results, information about products added to cart, and other product information. Rakuten may collect this information from certain merchants and not all Affiliate Stores. The Browser Extension will also collect and use data, such as the order contents and order total, from order confirmation pages so we may confirm your Cash Back faster and more reliably (“Instant Cash Back”). Instant Cash Back may not be available at all Affiliate Stores. We do not intentionally collect nor use other types of information that may be included on an Affiliate Store’s order confirmation page, such as your address or partial payment information, although this information may be incidentally captured to the limited extent it is displayed by the Affiliate Store. Any data collected by the Browser Extension will be used, stored, and/or disclosed in accordance with our Privacy Policy. You can also stop all collection of information by the Rakuten Application by uninstalling it.

2. Cash Back Shopping with the Browser Extension. The Browser Extension is made available to enhance your shopping experience with www.rakuten.com by providing you with relevant offers and references displayed on your browser. If you elect to install the Browser Extension, the Browser Extension will display Cash Back shopping opportunities. The Browser Extension will prompt you to start your Cash Back shopping session via www.rakuten.com. The Browser Extension will alert you of coupon opportunities and will also alert you of a deal or offer available through www.rakuten.com with respect to a product or brand appearing in your search results or on other pages you visit across the web, and prompt you to start a shopping session at one of our Affiliate Stores. If you start a shopping session using the Browser Extension, it will set a cookie (or other similar tracking technologies) on your device through our affiliate network for the purpose of tracking your shopping session and crediting your Cash Back reward — just as if you had begun your shopping experience via any of our links to Affiliate Store sites on www.rakuten.com. Please note, however, that if cookies or other similar tracking devices from other affiliate marketing companies related to that Affiliate Store are already present on your computer, the Browser Extension will not automatically overwrite those cookies or shopping session but may still offer you the ability to start a Cash Back shopping session when you arrive at an Affiliate Store’s website.

3. Browser Extension Features. The Browser Extension also has some functionality that does not depend upon your interaction with it. By installing the Browser Extension, you enable Rakuten to automatically collect information on the pages you visit on your browser so that we can surface relevant offers, such as when coupons are available at a merchant or when Cash Back and/or coupons are available with our Affiliate Stores. The Browser Extension will also collect information on the results pages of any searches you make so it can surface offers and deals where they are relevant (for example, the Browser Extension will display a Cash Back offer within a search engine results page that is related to those search results or a dining offer on a restaurant review website).

4. Your Choices with the Browser Extension. You may turn off certain features of the Browser Extension by updating the options within the Settings of the Browser Extension or device or browser settings.

5. Updates to the Browser Extension. We may update the Browser Extension when a new version is released or when new features are added. An update to the Browser Extension may require us to make reasonable changes to the Rakuten Application Terms. These updates occur automatically, but we will update these Rakuten Application Terms in the event of a material change in the information being collected or a new use for collected information that is materially different from the uses described herein. We reserve the right to modify or add features or functions to the Browser Extension but have no obligation to make available to you any subsequent versions or new features that may be included in some versions of the Browser Extension.

If you do not agree to any modification to the Rakuten Application Terms, you can close your Account at any time by accessing your Account’s Privacy Preferences. The most current version of the Rakuten Application Terms will be available on our website (available at: https://www.rakuten.com/help/article/rakuten-cash-back-button-privacy-notice-360052819794) and supersedes previous versions.

6. Third Party Components of the Browser Extension. Attribution notices for third party software that may be contained in portions of the Browser Extension are available here.

Updated: August 14, 2024

Ebates Performance Marketing, Inc. dba Rakuten Rewards is the owner and operator of www.ebates.com and www.rakuten.com ("Company") and offers a service enabling you to enroll a payment card in order to earn rewards or benefits when you make qualifying transactions at participating merchants ("Service").

You accept these terms when you enroll a card in the Service. Company may add to, change or remove any part of these terms from time to time. If Company changes any material terms that would have a material adverse effect on your rights as they are presented to you in these terms, Company will notify you via email or through other reasonable electronic means. Your continued participation in the Service, including receiving benefits and rewards when you make a qualifying transaction at participating merchants, constitutes your acceptance of any changes to these terms.

To receive benefits and rewards through the Service, you must enroll a valid, eligible card with the Service. Company leverages the transaction matching technology provided by the Rakuten Card Linked Offer Network, Inc. ("RCLON" and together with Company, "we" or "us") to provide you the Services. Company also collaborates with third party offer networks, including but not limited to Rewards Network Establishment Services Inc. (“Offer Networks”) to provide you additional offers and features to the Services.

By enrolling a card in the Service, you agree that your payment card network (e.g., MasterCard, American Express, Visa) or payment processor may monitor transactions on your enrolled card at participating merchants and share Transaction Data (defined below) with us for the purposes of determining whether you have made a qualifying purchase and providing you targeted offers. Transaction Data includes, but is not limited to, merchant name, merchant location or other store identifier, transaction date, and transaction amount. We will also share details of your qualifying purchases with Offer Networks in order for you to participate in the additional rewards programs you choose. You agree that none of the payment card networks have any responsibility or liability in connection with the Service.

You may remove your payment cards from the Service at any time by visiting Credit Cards. When you do so, we will no longer receive future Transaction Data associated with your payment card, but we will retain historical Transaction Data to track rewards and benefits due under the Service and for account management and member services purposes.

Card and Transaction Eligibility

The Service is limited to payment card transactions processed through the payment card networks and supported payment card processors. If a payment card transaction is processed outside one of the payment card networks or payment card processors with which we are integrated, we will not receive the Transaction Data and we will not be able to match it with an offer. Payment cards not eligible for use with the Service include, without limitation, corporate and purchasing cards, Health Savings Account (HSA) cards, Flexible Spending Account (FSA) cards, government-administered prepaid cards (including EBT cards), insurance prepaid cards, Visa Buxx and cards with virtual card numbers (e.g. Apple Mastercard, etc.).

Not all merchant locations or transactions with your enrolled card may be eligible for benefits and rewards, including PIN-based purchases, payments made through third-party digital wallets or payment apps other than Apple Pay® and other transactions not processed through the payment card network’s own system. Do not use a Personal Identification Number (PIN) when paying for your purchase transactions if you want the transaction to qualify for rewards or benefits under the Service.

The rewards for which you are eligible may vary depending on a variety of factors, such as the participating merchant and your level of activity within the Service. You may be eligible for rewards and offers that are not available to others and other rewards and benefits may not be available to you. Information on the type, amount, limits, and other conditions on rewards and benefits available to you, as well as current participating merchants, are available by signing in to your account with your unique login. You are responsible for reviewing this information before you make a purchase at a participating merchant, as these details may change from time to time and may affect the rewards and offers you receive.

In some cases, a participating merchant’s payment card processor may experience a lag time (approximately 24 hours) between when a credit card is enrolled and when the payment card processor is able to identify and provide us with the Transaction Data associated with the card. If you believe that you are eligible for rewards for dining at a participating merchant, and those rewards have not registered in your account within 10 days of the dine, please visit Missing Cash Back. We reserve the right to require that you provide a receipt from the participating merchant or documents reasonably required by us to evidence an eligible transaction in order to receive your reward.

Limits on enrolled cards

You may register up to twelve (12) cards with our restaurant program, but any one eligible card may be enrolled in only one dining program. If you subsequently enroll a registered card with another dining program that is not operated by us, we will remove your card from participating in our dining program. For example, if you enrolled your credit card to earn rewards under our Restaurants In-Store Offers, and you later enroll that same credit card to earn rewards under a third-party dining program, you will no longer be eligible to earn rewards under our Restaurant In-Store Offers, and we will notify you of this by email.

Data Sharing and Usage

To operate the Service, we will share and use payment card and Transaction Data in order to:

• Provide information about your enrolled card to payment card networks so they may monitor transactions on your card at participating merchants.
• Receive Transaction Data from payment card networks or payment card processors for enrolled cards at participating merchants to determine qualifying transactions and provide you with benefits and rewards. Such data may also be used to target offers that may be of interest to you in the future.
• Provide all or a portion of the information collected to Offer Networks, and our respective third-party suppliers, vendors, or contractors to facilitate and administer the Services.
• Analyze Transaction Data to create performance reports that may be shared with publishers, merchants and their agents. These analyses may also be used to support general marketing to encourage consumers to enroll in the Service.
• Provide Transaction Data to participating merchants or their agents to validate qualifying transactions and assess the results of specific campaigns.
• Share Transaction Data with certain participating publishers so they can provide rewards and benefits to you and assess merchant campaign performance.

Information Disclosed for Our Protection and the Protection of Others

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including, but not limited to, subpoenas), to protect the property and rights of Company or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity.

License to the Service

Subject to these terms, Company grants you a limited, non-exclusive, non-transferable and revocable license to access and use the Service. Company (or its affiliate) reserves the right to change, upgrade or discontinue the Service or any feature of the Service at any time, with or without notice.

Privacy, Security and Information Collection

By using the Services, you are authorizing us, our Offer Networks, participating merchants, Payment Card Networks, and payment card processors to obtain, provide and use transaction information related to your purchases (such as date, time and amount) at participating merchants in order to calculate rewards, redeem rewards and facilitate and make the Services available.

You agree and authorize us to collect, retain and use information collected in your use of the Service. Your payment card information will be encrypted and stored in the Service’s databases.

Electronic Communications

You agree that we may communicate with you by means of electronic communications regarding these terms, the Service, payment card information and any other matter relating to your use of the Service.

Termination

We reserve the right, at any time, to modify or discontinue offering the Service in our sole discretion. If you are dissatisfied with any aspect of the Service at any time, your sole and exclusive remedy is to cease using the Service. You agree that we will not be liable to you or to any third party for any modification, suspension or termination of the Service.

Service Limitations, Qualifications & Disclaimers

Any failure to comply with these terms, any fraud or abuse relating to the accrual or receipt of benefits and rewards, or any misrepresentation of any information furnished to Company or its affiliates by you or anyone acting on your behalf may result in the termination of your enrollment in the Service and forfeiture of your benefits and rewards.

The Service is being provided to member "as is," with no warranty. We reserve the right to terminate the Service at any time with or without notice. To the maximum extent permitted by law, we disclaim all representations and warranties, express or implied, with respect to the Service.

You agree to indemnify and hold Company, RCLON, the Offer Network, the payment card networks and each of their parents, subsidiaries, affiliates, officers, directors and employees harmless from any claim or demand, including reasonable attorney's fees, made by any party due to or arising out of your use of the Service.

If any provision of these terms is found invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the other provisions contained herein will remain in full force and effect. Company's failure to insist upon or enforce strict performance of any provision of the Agreement shall not be construed as a waiver of any provision or right. These terms constitute the entire agreement between you and Company with respect to the Service.

These terms incorporate and supplement the Terms and Conditions for the Rakuten Cash Back shopping program.

Membership Rewards® Points at Rakuten are available to U.S. American Express Card Members with a Card enrolled in the Membership Rewards® program (“Eligible Card Account”) only. Card Members must be a Rakuten member and link their Membership Rewards® program account to their Rakuten account at rakuten.com/american-express. Card Members must use an Eligible Card Account at checkout to earn Membership Rewards points in their Rakuten account. Corporate Cards or accounts are not eligible to participate.

Once Card Members have linked their accounts they will accrue Membership Rewards® points in their Rakuten account instead of Cash Back for qualifying shopping activities determined by Rakuten. All qualifying shopping activities completed prior to a Card Member linking his/her accounts including any accrued but unpaid Cash Back, will be paid in Membership Rewards points. Rakuten typically will transfer accumulated Membership Rewards points from the Rakuten account to the Membership Rewards program account in accordance with Rakuten’s current payment schedule. Rakuten reserves the right to modify the payment schedule at any time. The minimum number of points that will be transferred is 500 Membership Rewards points. Until points are transferred from the Rakuten account to the Membership Rewards program account, Rakuten in its sole discretion retains the right to make adjustments to the Rakuten account in accordance with the Terms and Conditions. Points transferred from the Rakuten account will become available in the Membership Rewards program account within 8 to 12 weeks after receipt by American Express of the points information from Rakuten. If American Express does not receive the points information from Rakuten, you will not receive the points. Please note that points will not be made available by American Express if any Eligible Card Account is canceled or past due at the time of point fulfillment.

Card Members who opt out of earning Membership Rewards® points on Rakuten, will no longer be eligible to participate in this program and earn Membership Rewards® points in their Rakuten account.

Terms and Conditions for the Membership Rewards® program apply. Visit membershiprewards.com/terms for more information. Participating partners and available rewards are subject to change without notice. The value of Membership Rewards points varies according to how you choose to use them. To learn more, go to www.membershiprewards.com/pointsinfo.

* To qualify for a Welcome Bonus, you must be a new Rakuten member and make one or more Qualifying Purchases totaling at least twenty-five dollars ($25) within ninety (90) days of opening a Rakuten account. A "Qualifying Purchase" means a purchase that earns Cash Back through Rakuten.com, the Rakuten App or the Rakuten browser extension.

© 2024 Ebates Performance Marketing, Inc. d/b/a Rakuten Rewards. All rights reserved.

Updated: May 28, 2024

Offer may be modified or cancelled anytime. Only new members are eligible. Not combinable with other offers including the Referral Sign Up Bonus. Qualify for the Rakuten Boost Bonus when you sign up to become a new Rakuten Rewards member where the Boost Bonus was offered, and make Qualifying Purchase(s) within seven (7) days of signing up (your “Boost Bonus Period”). A "Qualifying Purchase" means a purchase that earns Cash Back through Rakuten.com, the Rakuten App or the Rakuten browser extension. The Boost Bonus will add 10% Cash Back to the effective standard Cash Back rate for your Qualifying Purchases made during your Boost Bonus Period. The Boost Bonus shall be subject to a total overall cap for all of your Qualifying Purchases made during the Boost Bonus Period (“Boost Cap”). The standard Cash Back rate shall not be subject to the Boost Cap, though may be subject to other applicable merchant terms and exclusions. Boost Bonus will be added to your next Cash Back payment. These Rakuten Boost Bonus Terms are subject to our Terms and Conditions and Privacy Policy.

Offer may be modified or cancelled anytime. Only new members are eligible. Not combinable with other offers including the Referral Sign Up Bonus. Qualify for the Rakuten Boost Bonus when you sign up to become a new Rakuten Rewards member where the Boost Bonus was offered, and make Qualifying Purchase(s) within the period time outlined in your offer (your “Boost Bonus Period”). A "Qualifying Purchase" means a purchase that earns Cash Back through Rakuten.com, the Rakuten App or the Rakuten browser extension. The Boost Bonus is only available at merchants where a Boost is advertised and is not applicable to all merchants. The Boost Bonus shall be subject to a total overall cap of $50.00 for all of your Qualifying Purchases made during the Boost Bonus Period (“Boost Cap”). The standard Cash Back rate shall not be subject to the Boost Cap, though may be subject to other applicable merchant terms and exclusions. Boost Bonus will be added to your next Cash Back payment. These Rakuten Boost Bonus Terms are subject to our Terms and Conditions and Privacy Policy.

*Offer may be modified or cancelled anytime. Only new members are eligible for the Referral Sign Up Boost Bonus. Not combinable with other offers including the Welcome Bonus. Qualify for a Referral Sign Up Boost Bonus when you sign up to become a new member using your Referrer’s referral link or other method supplied by Rakuten and make Qualifying Purchase(s) within seven (7) days of signing up (your “Boost Bonus Period”). A "Qualifying Purchase" means a purchase at a participating merchant that earns Cash Back through Rakuten.com, the Rakuten App or the Rakuten browser extension. Merchants eligible for Boost Bonus are identified with their Cash Back rates when available. The Boost Bonus is not available on purchases from all merchants offering Cash Back. The Referral Sign Up Boost Bonus will add 10% Cash Back to the effective standard Cash Back rate for your Qualifying Purchases made during your Boost Bonus Period. The Referral Sign Up Boost Bonus shall be subject to a total overall cap of $50.00 for all of your Qualifying Purchases made during the Boost Bonus Period (“Boost Cap”). The standard Cash Back rate shall not be subject to the Boost Cap, though may be subject to other applicable merchant terms and exclusions. One Referral Sign Up Boost Bonus per eligible new member. You and your referrer must reside and be located in the 50 United States, District of Columbia, or Canada and comply with the Refer-A-Friend Program Terms. Referral Sign Up Boost Bonus will be added to your next Cash Back payment, provided that you are a Qualified Referral according to the Refer-A-Friend Program Terms. You will not be a Qualified Referral if you cancel, return, or exchange your Qualifying Purchase, if your Qualifying Purchase hasn’t earned Cash Back, or if your purchase is found to be fraudulent, abusive, unethical, suspicious, or otherwise inconsistent with our Refer-A-Friend Program Terms. These Referral Sign Up Boost Bonus Terms are subject to our Terms & Conditions and Privacy Policy.