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With Rakuten Partner Rewards, you earn Cash Back via statement credits when shopping online on Facebook at participating stores.

Getting Started

What is Cash Back?

Cash Back is a percentage of your purchase you earn back through Rakuten Partner Rewards. When you click on an ad that features a Rakuten Partner Rewards offer and make a qualifying transaction using your default card, you’ll earn Cash Back. The Cash Back you earn will be applied to your card as a statement credit.

What is a statement credit?

A statement credit is money that’s added back to your card account, lowering your outstanding balance. The Cash Back you earn through qualifying Rakuten Partner Rewards transactions will be applied to your card account as a statement credit.

How do I earn Cash Back?

Earning Cash Back with Rakuten Partner Rewards is simple.

1. Enroll your card: When you see a Rakuten-enabled ad for the first time, select the ad and then select Join to enroll your default, eligible American Express, Mastercard or Visa card into the Rakuten Partner Rewards program. The merchant’s offer is then linked to the default card in your Meta Accounts Center after enrollment. You only need to enroll once.
2. Add the offer and pay with your enrolled card: After enrolling, the store’s Cash Back offer is added to your card. Check out as normal on the store’s website and pay with your enrolled card.
3. Earn Cash Back: Automatically earn Cash Back on qualifying purchases via statement credit.

When will my statement credit appear?

The statement credit will be applied within 3 weeks. For Visa and Mastercard, it will appear on your statement as “RakutenPartnerRewards.” For American Express, it will appear as “RakutenPrtnrRwds w Facebook.”

Do I need to enroll my card every time I shop?

You only need to enroll your card once. If you see another ad later, select Shop Now to add the offer to your default card. All you have to do is pay with your enrolled card to earn Cash Back.

Do I need to upload a receipt after my purchase?

No, you don’t need to upload a receipt to earn Cash Back. When you shop on Facebook with Rakuten Partner Rewards, your default card is linked to the offer. Simply pay with your enrolled card to earn Cash Back.

We recommend that you keep your order confirmation email in case you don’t receive Cash Back as expected. We’ll need your order details to verify your transaction.

How do I know my card information is secure?

Card data is safely stored in a secure, encrypted environment that has been certified as compliant by the Payment Card Industry Security Standards Council (PCI). Visit PCI’s site to learn more about PCI compliance. For more information on how Rakuten handles your private information, please see Rakuten’s Privacy Policy and the Rakuten Partner Rewards Program Terms & Conditions for Facebook Users.

 

Eligible Cards

What cards can I use?

Rakuten Partner Rewards works with most American Express, Mastercard or Visa cards. Exceptions include Macy’s American Express cards, American Express debit cards, corporate and purchasing cards, Health Savings Account cards, Flexible Spending Account cards, government-administered prepaid cards (including EBT cards), insurance prepaid cards, Visa Buxx and virtual card numbers (e.g. Apple Mastercard). Diners Club and Discover cards are not eligible for Rakuten Partner Rewards at this time.

Can I earn cash back when using mobile payment like Apple Pay, Android Pay, or Samsung Pay?

We strongly recommend using only the number on your physical card for purchases. Rakuten does not consistently receive mobile wallet transaction details from American Express, Mastercard or Visa. Without transaction details, we can’t provide Cash Back.

Why can’t I use my Diners Club and Discover cards?

We’re working to add more payment card options to the Rakuten Partner Rewards program. Check back to see when other payment options become available.

Can I use a store card for Cash Back?

Unfortunately, most store cards (even if they have a major card logo) are processed through the store’s bank and not the major card networks. This prevents us from being able to provide Cash Back on these transactions.

Can I use a card issued outside of the United States to earn Rakuten Partner Rewards?

Only cards issued in the United States are eligible to earn Cash Back at participating stores in the United States.

How many cards can I enroll?

Facebook will use the card in your Accounts Center that is designated as your default card. You must make the purchase with your default card to earn Cash Back.

How do I update my default card?

The first card you add to your Meta Accounts Center is automatically set as your default card. If you add more cards, you can manually set any of them as your default in Meta Payment Settings. If you delete your default card, the most recently added card will automatically become your new default card. You can change this later in Meta Payment Settings.

Can I remove my card from the Rakuten program after making a purchase?

Yes. To unenroll your card, visit your Meta Accounts Center in the Facebook app and select Leave next to Rakuten offers. You will no longer earn Cash Back if your card is not enrolled in Rakuten Partner Rewards. You will not receive a statement credit on your participating card’s account if your card is not enrolled in Rakuten Partner Rewards.

 

Adding Offers

How do I add an offer to my card?

After enrolling, click on an ad to add the offer to your card. Pay with your enrolled card to earn Cash Back.

When I add an offer to my card, do I get Rakuten Partner Rewards for all future purchases at the store?

No. Some offers may allow you to make additional qualifying purchases within 1 hour, but other offers may only be good for a single purchase. Select Show terms in the offer details to see the terms for that store.

How many times can I add an offer?

If there’s a limit on the number of times you can add an offer, it will be in the offer details. Select Show terms in the offer details to see if there’s a limit per person. For example, if an offer has a limit of three per person, you can add the offer up to three times and earn Cash Back on three separate qualifying purchases.

Do offers expire?

Yes. Expiration time varies by store, so select Show terms in the offer details to see when that offer expires. If the offer is expired, it’s no longer linked to your card and you will not receive Cash Back for your purchase.

If I make a purchase before I add an offer, will I still get cash back?

To earn Cash Back, you must add offers to your eligible American Express, Mastercard or Visa card before you make a Rakuten Partner Rewards purchase.

 

Redeeming Offers

How do I redeem a Rakuten Partner Rewards offer?

Once you add an offer to your eligible American Express, Mastercard or Visa card, use your enrolled card to make an online purchase.

How will I know if I’ve successfully redeemed an offer?

Rakuten will send you an email after your qualifying purchase, typically within 3 to 5 days.

How can I report a missing statement credit?

Please note that statement credits may take up to 3 weeks to be applied to your card. If it’s been longer than 3 weeks and you’re still missing a statement credit for a qualifying purchase, please contact Rakuten Member Services.

 

I have more questions. Who can I reach out to?

Contact us and we’ll be happy to help!

In-Store Cash Back allows Rakuten members to earn Cash Back when shopping in person at participating local retail stores. Now you can earn online and in-store!

How do I earn In-Store Cash Back?

Earning Cash Back in store is simple! Just link one or more eligible American Express, Mastercard or Visa credit cards to your Rakuten account and add available In-Store Cash Back offers to your card(s). When you shop at participating local stores and pay with your eligible linked card, you’ll automatically earn Cash Back on qualifying purchases. Cash Back will typically be added to your Rakuten account within seven days of your purchase. If you’re using a debit card for purchase, do not enter your PIN and process the payment as credit.

Do I need to upload a receipt when I make a purchase?

No, you don’t need to upload a receipt to earn Cash Back. Simply pay with the credit card that has your in-store offer. We do recommend that you keep your receipt in the rare event that you do not receive Cash Back as expected. We’ll need your receipt to verify your transaction.

How do I know my credit card information is secure?

Rakuten takes your privacy and security very seriously. Your credit card data is safely stored in a secure, encrypted environment that has been certified as compliant by the Payment Card Industry Security Standards Council (PCI). Visit PCI’s site to learn more about PCI compliance. For more information on how Rakuten handles your private information, please see Rakuten’s Privacy Policy and the In-Store Cash Back Terms & Conditions and Privacy Statement.

Do all purchases qualify for In-Store Cash Back?

Most in-store purchases at participating merchants are eligible for In-Store Cash Back. However, some stores may exclude certain products or categories from eligibility. For example, some merchants may not reward In-Store Cash Back for gift-card purchases or purchases within certain departments, such as pharmacy or automotive. Be sure to review any exclusions in the In-Store Cash Back offer details for each offer you add. Rakuten reserves the right to deduct Cash Back from your account if we determine that you made a purchase for an ineligible product or category.

Can I earn In-Store Cash Back for online purchases or orders placed at stores using their online ordering system?

No. Rakuten In-Store Cash Back offers are valid only for purchases made in physical stores when you check out via a store register. You can still enjoy Cash Back for qualifying online purchases when you start your shopping trip at Rakuten.com.

 

General Info

What type of credit cards can I use?

Rakuten In-Store Cash Back works with most American Express, Mastercard or Visa credit cards. Exceptions include Macy’s American Express cards, corporate and purchasing cards, Health Savings Account cards, Flexible Spending Account cards, government-administered prepaid cards (including EBT cards), insurance prepaid cards and Visa Buxx. Diners Club and Discover cards are not eligible for In-Store Cash Back at this time.

Can I earn In-Store Cash Back when using a mobile payment method such as Apple Pay, Android Pay, Samsung Pay?

We strongly recommend using only physical credit cards for In-Store Cash Back purchases since we do not consistently receive mobile wallet transaction details from American Express, Mastercard or Visa. Without that transaction information, we cannot give you Cash Back.

Can I use my debit card to earn In-Store Cash Back?

It is recommended that you use an eligible American Express, Mastercard or Visa credit card. If you choose to use your debit card, do not enter your PIN at checkout. Instead, select “credit” instead of “debit” when your card is swiped or inserted, which means you will sign a receipt instead of entering your PIN. If you use your PIN for debit, Rakuten will not get your transaction information and you will not be eligible for Cash Back.

Why can’t I use my Diners Club and Discover cards?

We’re working to add more payment card options for use with In-Store Cash Back. We’ll let you know when we other payment options become eligible.

Can I use my store credit card for In-Store Cash Back?

Rakuten In-Store Cash Back is added to your balance when American Express, Mastercard or VISA report your purchase to us. Unfortunately, most store cards, even if they have a major credit card logo, are processed through the store’s bank and not the major credit card networks. This prevents us from being able to provide Cash Back on these transactions.

Can I use a credit card issued outside of the United States to earn In-Store Cash Back?

Only cards issued in the United States are eligible to earn Cash Back at participating stores in the United States.

How many cards can I enroll for In-Store Cash Back?

You can enroll as many credit cards as you like. There is no limit to the number of eligible American Express, Mastercard or Visa cards that can be added to your Rakuten account to earn In-Store Cash Back.

Can I earn In-Store Cash Back for purchases made via phone?

No. Rakuten In-Store Cash Back offers are valid only for purchases made in person at physical stores. Orders placed via phone (whether to a merchant’s call center or to a specific store location) are not eligible for In-Store Cash Back.

Can I earn In-Store Cash Back while shopping outside of the United States?

In-Store Cash Back is currently available only for in-store purchases at participating merchant locations in the 50 states of the United States.

Does Rakuten In-Store Cash Back cost extra?

Absolutely not. Rakuten In-Store Cash Back is offered to all Rakuten members for no extra cost.

 

Adding Offers

How do I add an offer to my credit card?

Once you link an eligible credit card to your account, go to In-Store Cash Back to view all available in-store offers. Find an offer and select “Add Offer” to add it to all cards you have enrolled for Rakuten In-Store Cash Back.

When I add an offer to my card, do I get In-Store Cash Back for all future purchases at the store?

No. For some offers, you may make additional qualifying purchases within a 24-hour window following your initial redemption, but, for others, the offer is only good for a single redemption. Check “See Details” on the In-Store Cash Back site to determine the rules for a specific offer. After that time, you must re-add the offer to your card to earn Cash Back.

How many times can I add an offer?

If there is a limit on the number of times you can add an Rakuten In-Store Cash Back offer, it will be in the specific offer’s details. Select “See Details” for an offer to determine whether there is a limit per person. For example, if an offer has a limit per person of three, then you can link the offer up to three times and redeem it to earn Cash Back on three separate qualifying purchases.

Do offers expire?

Yes. Link expiration varies by store, so please check “See Details” on the In-Store Cash Back site to determine the rules for a specific offer. If the offer is no longer linked to your card, you will not receive Cash Back for your purchase. We recommend reconfirming your link status before you shop.

If I make a purchase before I add an offer, will I still get Cash Back?

Unfortunately, no. To earn Cash Back, you must add offers to your eligible American Express, Mastercard or Visa credit card before you make an in-store purchase.

 

Redeeming Offers

How do I redeem an In-Store Cash Back offer?

Once you add an offer to your eligible American Express, Mastercard or Visa credit card, simply use that card to make an in-store purchase that meets the terms and conditions of the offer. Remember, if you use your debit card to redeem an offer, do not enter your PIN. You must use your signature in order for Rakuten to be notified of the transaction.

Do I need to present anything at the time of purchase?

No. That’s the best part! With Rakuten In-Store Cash Back, there are no coupons to clip, no vouchers to print and nothing extra to present to the store at the time of purchase. Just remember to use a credit card that you that has your added offer.

Do offers expire?

Yes, merchant offers expire. Expiration dates are specific to each offer and may be found by selecting “See Details” on the offer. You will not qualify for Cash Back on any purchase made after the offer expiration date.

What happens if an offer expires and I haven’t redeemed it?

When an offer that is added to one of your cards expires, it will be automatically removed.

How will I know if I’ve successfully redeemed an offer?

Rakuten will send you an email or Rakuten App notification when we learn of your in-store purchase, typically within 24 hours. Cash Back earned from In-Store Cash Back offers will be added to your Cash Back Balance in My Account, along with all the other Cash Back you’ve earned.

When will Cash Back be added to my account?

Cash Back will be added to your account after the store confirms your purchase. The time it takes for Cash Back to be confirmed depends on several factors, including the store, store policy, reporting schedule, exclusions and returns.

Do I need to keep my receipts?

We recommend that you do keep receipts. If the Cash Back does not automatically report to your account, we will need to see your receipt to resolve the issue.

Can I remove my credit card from my Rakuten account after making a purchase?

Cash Back will not post to your account if your credit card is not linked in your Account. If you wish to remove your credit card, you will need to wait until after Cash Back has posted to your account.

What percentage of Cash Back will I earn? Do Cash Back rates change during the offer period?

When using In-Store Cash Back, you will earn the amount of Cash Back that is advertised on the date you make your purchase. For example, if you add an offer when the Cash Back rate was 4%, but made your purchase during a 2x Cash Back promotion, you will earn the promotional rate of 8%. Alternatively, if you add an offer at the promotional rate of 8% but make your purchase once it has returned to 4%, you will earn the 4% Cash Back rate. If you add an offer during a promotional period, we recommend you shop before it ends so you can get more Cash Back.