Checking the Status of Your Cash Back
You can check the status of your Cash Back any time on the Cash Back Activity page of your Account.
Processing
Soon after you place an order, the Cash Back is processing. This means that we’re waiting on the store to send us the details.
Pending
After the store sends us your order details, your Cash Back is pending. It will be added to your confirmed balance, unless we receive new information from the store. How long does it take for pending Cash Back to be confirmed?
Confirmed
Cash Back was added to your confirmed balance, and will be included in your next payment.
Ineligible
This order isn’t eligible for Cash Back. This can happen for a few reasons, like returns, exclusions, using coupons not found on Rakuten and more.
Tracking a travel purchase?
Learn more about travel purchases with Rakuten.
Have more questions about your Cash Back? Contact us
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